From information on which insurers are covering virtual consults for which types of services, to frequently asked questions and helpful links and articles - it’s all here. Find all the information you need about submitting claims for virtual consultations with eClaims, on this page.

If you are looking for information specifically for chiropractors, visit this page.


In the wake of the COVID-19 pandemic, the demand from patients for virtual healthcare is increasing and many allied healthcare providers are now treating their patients virtually. Watch this webinar recording to learn more about eClaims and how you can leverage it when conducting virtual consults. Our expert team explains how eClaims can help your practice and your patient’s experience for virtual consults as well as answer frequently asked questions. 

Download the presentation


Frequently Asked Questions

How should I submit claims for virtual services on eClaims?
eClaims does not have a field to allow providers to indicate that the service was rendered virtually. Submit claims the same way as you would for a regular consultation. Select your primary practice location as the servicing location and select the service code that best reflects the service rendered. Make sure to document the services rendered. 

How will payments for virtual consultations be made?
Payments for virtual consultations will be made in the same way as for regular consultations. Payment will be issued to the provider/clinic if selected in the "payable to" field in the claim form. 

Will eClaims have new service codes for virtual services?
No, new service codes for virtual services will not be added. Select the service code that best describes the service rendered.

Should virtual care sessions cost the same as regular sessions?
Providers should use their professional judgment with regards to the fees associated with the service and are expected to advise their patients (upfront) of all fees associated with services rendered virtually.

Will TELUS provide tele-practice consent forms?
No. Providers should develop the consent forms meeting requirements from their regulating body.

Will the 30-day window to submit a claim through eClaims be extended?
This is a concern for providers who don’t have access to their records due to the lockdown. TELUS is working with insurers to extend the timeframe. TELUS will communicate with providers if there is an update. 

What if patients need updated doctors notes to be covered, will this be exempted?
No. Doctor notes will continue to be a requirement for some benefit plans.

Can providers submit eClaims for virtual visits through 3rd party Practice Management Software?
Yes providers can submit eClaims through the TELUS Provider Portal and 3rd party software certified on eClaims.


Insurers accepting claims for services rendered virtually

 

Canada Life

Sun Life

Manulife

Desjardins

Industrial Alliance

Claim Secure

Johnston, Chambers of Commerce, CINUP, First Canadian, Maximum

Manion, Group Health, Group Source 

Acupuncturist

No

No

No

No

No

No

No

Yes

Chiropodist

No

No

No

No

No

No

No

Yes

Chiropractor

Yes

Yes

Yes

Yes

Yes

Yes

No

Yes

Dietitian

Yes

NA

 NA

No

Yes

NA

NA

NA

Massage Therapist

No

No

No

No

No

No

No

Yes

Naturopath

Yes

Yes

Yes

No

Yes

Yes

Yes

Yes

Optician

No

No

No

No

Evaluating

No

No

Yes

Optometrist

Yes

Yes

Yes

No

Evaluating

No

Yes

Yes

Physical Rehab. Therapist

Yes

NA

NA

No

Yes

NA

No

Yes

Physiotherapist

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Podiatrist

No

NA

NA

No

No

No

No

Yes

Psychologist

Yes

NA

NA

No

Yes

Yes

Yes

Yes

Speech-Language Pathologist

Yes

NA

NA

No

Yes

NA

Yes

NA 

NA= Insurer does not accept claims from these professionals through eClaims
Positions might change as the situation evolves. TELUS is still confirming the position of certain insurers not represented in the table. Last update: July 2020



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