There’s reason to believe that virtual care is a positive evolution in healthcare that should have a permanent place in our health systems: evidence from several studies cited in this paper shows that Canadians overwhelmingly see it this way.

To understand the effect of the changing landscape on Canadians’ expectations and what the takeaways are for doctors, TELUS Health commissioned two studies on Canadians’ perceptions of virtual care: the Virtual Healthcare Landscape Study conducted by MD Analytics in June 2021 and The Changing Pharmacy and Virtual Care Landscape led by PMG Intelligence in January 2022.