Submitting claims for virtual services.

As the COVID-19 outbreak continues to evolve and a new normal of social distancing takes hold, we wanted to share some guidelines on leveraging eClaims for virtual consultations and appointments.

eClaims can be used for virtual services 1
Only the following professionals can submit claims for virtual consultations: Physiotherapist, Optometrist, Dietitian, Naturopathic Doctor, Psychologist, Speech Language Pathologist, Physical Rehabilitation Therapist
Only offer virtual consults for the services approved by your college or governing body
Select your primary practice location as the servicing location when submitting a claim for virtual services
Participating eClaims insurers are treating claims for virtual services in the same way as physical visits. If you experience an issue with a submitted claim, please contact the insurer directly. Insurer contact information is available on our eClaims resources page
For information on what technology to use for virtual services, please refer to your provincial health authority

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Hope you're staying safe and healthy during this challenging time.
Your eClaims team

[1] TELUS Health does not provide any opinion or recommendation regarding the applicable guidelines and protocols for providing virtual appointments. The provider should consult his/her college or regulatory body for information.