Top four reasons using eClaims can benefit your practice

eClaims is a free direct billing service that allows you to submit claims online to twelve insurers on behalf of your clients. Using eClaims can help your practice. Here’s how:

1. Your clients will love it

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Patients can commit to a treatment plan without worrying about payments and insurance paperwork.

- Audrey Pageau, Pht and co-owner, Axo Physio

Remember when you had to pay for a full dental check-up or prescription at the pharmacy, then fill-out the paperwork, find an envelope, buy a stamp, find a mailbox and then wait for reimbursement from the insurance company?

Imagine if you could remove all this hassle for your clients? That’s eClaims.

When you offer eClaims, your clients will no longer have to submit claims to their insurance company. You can do it for them in just a few clicks of the mouse before they ever leave your office. And, you will also be able to reduce their out-of-pocket costs since they will only have to pay for the amount not covered by their plan, a significant benefit for many Canadians who live on tight budgets.

And we don’t have to tell you this, but happy patients come back more often. A case study performed with a clinic in Montreal found that clients make 9% more follow-up appointments when benefiting from eClaims – an obvious advantage for your business.

2. It can put money in your pocket

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The whole experience allows us to make it super easy for the business.

- Alison Wong, Optician and Manager, IRIS

Do you accept payment by credit card from your clients? Do you pay a fee for each dollar you process through a credit card?

When you offer a client eClaims, you only have to charge them for the portion of their treatment that isn’t covered by their insurer, which can also reduce the fees your practice pays to the credit card companies.

The numbers add up quickly over the course of a year. You can save hundreds or even thousands of dollars in credit card fees.

3. It gives you free marketing

When you register for eClaims, your practice is automatically added to the eClaims search tool which potential clients use to find healthcare professionals near them who offer eClaims.

Last year, over 30,000 searches were performed in the eClaims search tool to find a healthcare professional, whether through a TELUS Health marketing campaign or from the tool’s availability on insurer websites.

4. It’s free (really)

Free to register, free to use, free for your clients, no fees anywhere.

Seriously. Free to register, free to use, free for your clients, no fees anywhere. And no, you don’t have to use other TELUS services to benefit from eClaims.

So… who pays? Our twelve participating insurers subscribe to the service in order to stay competitive as well as to reduce their volume of paper claims and the high costs associated with processing paperwork.

It’s what you could call a win-win-win-win.

But don’t take our word for it. Did you know that a September 2017 survey revealed that 9 out of 10 of healthcare professionals using eClaims would recommend it to their peers*? Here’s a bit more of what some of them have to say about eClaims:

eClaims makes life easier for our clients and has a positive effect on their adherence to a treatment plan.

- Pascal Gagnon, Pht and co-owner, Physio Extra

The software is very user friendly, operates in real time, so if there are any amounts not covered by the insurance provider you know straight away.

- Susan L. Fath, RMT, massagED, Airdrie Alberta

It really adds another level of service.

- Dr. Jaimie Ackerman, DC, Alliance Wellness Clinic


*Survey results were obtained for TELUS Health through PMG Intelligence with 1,035 eClaims enabled healthcare professional respondents across Canada (September 6 to 11, 2017).